Returns & Refunds

1. Overview

At Avery Walk, we want customers to feel confident when choosing their footwear. If you need to return an item, please follow the return process described below.

Items must meet the return requirements before a refund can be arranged.

2. Return Request Period

Customers may request a return within 30 days from the date the order is received.

• Return requests must be submitted within 30 days of delivery.
• Items must be unworn, unused and returned in their original condition.
• Original packaging, tags and included accessories should be returned where applicable.

3. Return Process

To request a return, please contact our customer support team with your order details.

After receiving your request, we will provide return instructions and confirm the next steps.

• Step 1: Contact us with your order information.
• Step 2: Receive return guidance from our support team.
• Step 3: Send the item back using the provided return details.
• Step 4: We inspect the returned item and process the result.

4. Return Shipping

Customers are responsible for arranging the return of items unless the item received is incorrect or has an issue covered by our customer support process.

We recommend using a suitable delivery service that provides proof of postage until the return has been completed.

5. Refund Processing Time

Once the returned item has been received and checked, refund processing normally takes up to 5 working days.

• Return inspection:
  Within 3 working days after receiving the item.
• Refund approval:
  Normally completed within 5 working days after inspection.
• Refund arrival:
  Usually appears within 3-10 working days depending on the customer’s financial institution.

6. Refund Method

Approved refunds are returned using the same method used for the original order.

Customers will receive confirmation once the refund has been processed.

7. Items Not Eligible For Return

Returns may not be accepted where:

• The item has been worn, damaged or altered after delivery.
• The item is returned without original packaging or required components.
• The return request is submitted after the stated return period.

8. Incorrect Or Damaged Items

If you receive an incorrect item or an item with a quality issue, please contact our customer support team within 14 days of delivery.

Please include your order details and relevant information so we can review the situation and provide assistance.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before the order has entered the dispatch process.

10. Contact Information

For questions about returns or refunds:

Avery Walk

Email:
service@averywalk.store

Telephone:
0121 496 2837